This Privacy Policy explains how Lugate (“Lugate”, “we”, “our”, or “us”) collects, uses, and protects the information we obtain from you when you use the Lugate Platform and related Services.

The Lugate Platform includes our websites, mobile applications, and any associated services that allow users to locate, book, and manage luggage storage through partner locations.

Any terms not defined in this Privacy Policy will have the same meaning as defined in the Lugate Terms of Service. In this Privacy Policy, “Partner” and “Customer” are collectively referred to as “User”.

- Customer refers to individuals who book luggage storage services through the Lugate Platform

- Partner refers to businesses or locations that provide luggage storage facilities through the Lugate Platform.

 

When you use the Lugate Platform, we may collect personal information necessary to provide our services. This may include:

Contact, Account, and Profile Information

This includes information such as:

You provide this information when you:

 

2.2 Information You Voluntarily Provide
Users may voluntarily provide additional personal information while interacting with the platform.

Information About Others
You may provide information about another individual when making bookings or payments on their behalf. By submitting such information, you confirm that you have the necessary permission to share that information and that the individual has been informed about this Privacy Policy.

Other Voluntary Information
You may provide additional information when:

 

2.3 Information Automatically Collected
When you use the Lugate Platform, certain information may be automatically collected.

Location Information
We may collect approximate or precise location information from:

This information helps us display nearby luggage storage locations and improve service functionality.

We may collect information about how you interact with the Lugate Platform, such as:

Log Data and Device Information
We may collect technical information including:

This information helps us improve the reliability and performance of the Lugate Platform.

Cookies and Similar Technologies
We may use cookies and similar technologies to collect certain information about your interactions with the Lugate Platform. 

2.4 Information Collected from Third Parties
We may also collect information about you from external sources.

We may obtain information from third-party partners such as payment processors, marketing platforms, and advertising networks.

If you are invited to join Lugate by another user, the person inviting you may provide your email address or contact details.

We may receive information from affiliated service providers if you interact with them directly, such as through customer support requests.

If you submit a claim under Lugate’s luggage protection program, we may collect additional information necessary to review and process the claim.

The Lugate Platform may display third-party content, advertisements, or social media tools that use technologies such as cookies, web beacons, or tracking pixels to collect information about your interactions. Information collected by these third parties is governed by their own privacy policies.

Where permitted by law, we may receive additional information from service providers or partners to detect fraudulent activity, verify identity, or improve security measures.

3.1 Operating and Improving the Lugate Platform
We may use your personal information to:

With your consent, we may also send marketing communications about Lugate services, promotions, or partner offers that may interest you.

3.2 Creating a Safe and Secure Environment
We may process personal information to:

In certain situations, automated monitoring systems may analyze account activity to identify suspicious behavior that could pose risks to Lugate or other users.
 

3.3 Business and Financial Operations
Your information may be used for legitimate business purposes including financial planning, corporate restructuring, investment discussions, or mergers and acquisitions. When sharing information with potential investors or partners, appropriate confidentiality agreements will be implemented.
 

4.1 Sharing with Your Consent
We will not share your personal information with third parties without your consent except where required by law or described in this Privacy Policy. With your permission, we may share limited data with third-party service providers for marketing, analytics, or promotional purposes.

4.2 Sharing with Other Users
Some information may be shared with Partner Locations to facilitate your booking. For example, we may provide Partners with:

This information is shared only to the extent necessary to provide the requested services.

4.3 Third-Party Service Providers
We may work with trusted service providers that support our operations, including companies that provide:

These service providers are required to maintain confidentiality and only use the data for the services they provide.

4.4 Legal Compliance
We may disclose your information if required by law, legal process, court order, or government authority.

4.5 Protecting Lugate and Users
We may share information if necessary to:

4.6 Business Transfers
If Lugate undergoes a merger, acquisition, investment transaction, or asset sale, user information may be transferred as part of that transaction.

4.7 Aggregated Data
We may share aggregated or anonymized data with third parties for research, analytics, or marketing purposes. This data will not identify individual users.

4.8 Affiliates
We may share personal information with affiliated companies or subsidiaries where necessary to operate and improve the Lugate Platform.

Lugate takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or loss. However, no system can guarantee complete security.

Data Retention
Lugate retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, regulatory, accounting, or operational requirements. Generally:

Users may request deletion of their personal information subject to applicable legal requirements.

When you use the Lugate Platform, we may store small text files called cookies on your device. Cookies help us:

Users may adjust browser settings to disable cookies. However, disabling cookies may affect certain features of the platform. We may also use third-party analytics services such as Google Analytics to understand user behavior and improve our services.

The Lugate Platform and Services are not intended for individuals under the age of 16 years. We do not knowingly collect personal information from children under this age. If we become aware that such information has been collected, we will take steps to remove it.

Users have control over the information they share with Lugate. You may:

Account settings can be managed directly through the Lugate Platform.

The Lugate Platform may contain links to third-party websites or services. Lugate is not responsible for the privacy practices of those external websites. Users should review the privacy policies of those websites before providing personal information.

Lugate may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. When updates occur, the revised policy will be posted on the Lugate Platform with the updated effective date.

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us at:

Lugate Support Team

Email: support@lugate.com

Website: www.lugate.com